Returns & right of withdrawal

Every URESSAY piece is made for you after you order it. You can still change your mind: as a consumer you have the right to withdraw from your purchase within 14 days, as set out below.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order and they are delivered separately, the period expires fourteen days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (URESSAY, Yasser Derhem, Büchnerweg 89, 12489 Berlin, Germany, email: hello@uressay.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. Please send them to: URESSAY, Yasser Derhem, Büchnerweg 89, 12489 Berlin, Germany. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: URESSAY, Yasser Derhem, Büchnerweg 89, 12489 Berlin, Germany, hello@uressay.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

How to send a piece back

• Email hello@uressay.com with your order number and the piece(s) you are returning.
• Send the piece(s) to URESSAY, Yasser Derhem, Büchnerweg 89, 12489 Berlin, Germany. Please send them back unworn and unwashed.
• Return shipping is paid by you.

Damaged or misprinted pieces

If a piece arrives damaged or misprinted, email us with your order number and a photo. Your statutory warranty rights apply in full.